Terms and Conditions

1. Payment

1.1 To the extent permitted by law, all payments are non-refundable.

1.2 No bookings may be made or confirmed until payment has been received.

2. Multiple Session Packages

2.1 If you purchase a 10 session group training package, all training sessions must be used within four (4) months from the date of purchase (unless otherwise agreed by Matt Smart Training Limited).

2.2 -If you purchase a 10 session personal training package, all sessions must be used within 12 months from the date of purchase.

2.3 Any training sessions not used within the applicable time limits will be deemed forfeited and no refunds will be considered.

2.4 - Multiple session packages (or any part thereof) are personal to you and are non-transferable unless otherwise agreed by Matt Smart Training Ltd in its absolute discretion.

3. Cancellation

3.1 If you wish to cancel your attendance at your booked training session you must notify Matt Smart Training Ltd at least 24 hours prior to your session start time. Failure to do so will incur a cancellation fee equivalent to the cost of that session and/ or the loss of that session from your session package (as applicable).

4. Session Times

4.1 Training sessions will be held during periods of inclement weather, including rain, however Matt Smart Training Ltd reserves the right to cancel or postpone sessions in the event of extreme weather conditions, including but not limited to lightning or storms. In such an event, your training session will be re-arranged.

4.2 It is your responsibility to ensure that the dates and times of your booked training sessions are correct.

4.3 Training sessions will be deemed to commence at the designated session time. Any time lost due to your late arrival will not be made up at the end of the training session.

4.4 DELETE/ AMEND AS APPROPRIATE – In the case of personal training sessions, if you do not arrive within 20 minutes of your scheduled training session commencement time, the trainer may leave the training location and your training session will be deemed cancelled and forfeited.

4.5 Emergency cancellations or cancellations due to extenuating circumstances will be dealt with on a case-by-case basis and at the absolute discretion of Matt Smart Training Ltd.

4.5 While Matt Smart Training Ltd uses its best endeavours to ensure all scheduled sessions are held, in the event that a session needs to be cancelled due to illness of or injury to our personal trainers or for any other circumstance beyond our control, the session will be cancelled and re-arranged.

5. Medical Information

5.1 Prior to commencing your first training session, you agree to complete a pre-training health questionnaire. You agree that any medical information provided by you as part of the pre-training health questionnaire or during the course of training will be true and accurate and that you will inform us of any changes to this information as soon as possible. You also agree to inform Matt Smart Training Ltd of any medical information that may not have been requested in the pre-training health questionnaire that may affect your ability to participate in our training sessions.

5.2 You acknowledge and agree that Matt Smart Training Ltd, its employees, subcontractors or agents are not medical professionals and are not qualified to provide medical diagnoses or advice.

5.3 You acknowledge and agree that any medical information provided by you is used only to assist Matt Smart Training Ltd, its employees, subcontractors or agents to evaluate and estimate your physical fitness and your ability to exercise safely and that any such evaluation and estimation is for guidance purposes only and does not constitute medical advice.

6. Risk & Liability

6.1 You acknowledge and agree that as part of your training, you will participate in a variety of exercises, that exercise may involve the risk of personal injury or death and that your participation in Matt Smart Training Ltd training sessions is entirely at your own risk.

6.2 To the extent permitted by law, Matt Smart Training Ltd shall not be liable for any personal injury or death or any other loss or damage (including any indirect or consequential loss or damage) caused by or attributable to, whether directly or indirectly, your participation in Matt Smart Training Ltd training sessions or the use of our website.

7. Amendments

7.1 Matt Smart Training Ltd reserves the right at all times to alter or vary these terms and conditions. We shall notify you of any such amendments by publishing same on our website.